GoodHitch account and data
Delete your GoodHitch account
You can request deletion here from any browser. You do not need the GoodHitch app installed. GoodHitch will verify that you own the account before deleting it, so an account cannot be removed accidentally.
Request account deletion
Use the email address linked to your GoodHitch account. We may email you to confirm ownership before completing the request.
What we delete
- Your GoodHitch sign-in account and active sessions
- Customer and courier profiles, contact details, and preferences
- Courier application and verification documents where retention is not required
- Push-notification subscriptions and other device identifiers
- Other personal data that GoodHitch no longer needs to retain
What may be retained
GoodHitch may retain limited job, payment, payout, refund, tax, accounting, dispute, safety, fraud-prevention, or compliance records where there is a legitimate or legal requirement. These records are restricted and are not used to keep your account active.
Transactional and accounting records may be kept for up to seven years. Records may be kept longer only where an active legal, regulatory, fraud, or dispute matter requires it. Other data is kept only as long as legally or operationally necessary.
What happens next
- 1. GoodHitch receives and acknowledges your request.
- 2. We verify that you own the account.
- 3. We delete the account and eligible associated personal data.
- 4. We confirm completion, normally within 30 days.